Catégorie : Spinnaus

Through machine learning algorithms, CIM platforms can detect subtle changes in customer tone, identify potential escalations, and trigger appropriate interventions. This ensures that each interaction is directed to the most appropriate resource, whether it’s a human agent, virtual assistant, or self-service portal. This omnichannel integration ensures that customer interactions are tracked consistently regardless of the […]

Automation capabilities within CIM systems have evolved significantly, incorporating both rule-based workflows and AI-powered processes. For instance, if a customer’s sentiment shifts negatively during a conversation, the system can automatically alert supervisors or suggest alternative resolution paths to prevent churn. These systems continuously monitor and analyze interaction patterns, sentiment analysis, and performance metrics during live […]

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Between 2015 and December 2021, the number of political prisoners in Russia jumped from 36 to 83, according to the Memorial Human Rights Center. And yet, in other ways Russia since the war seems very much the continuation of Russia in the four years preceding it. As noted, all independent media has been squelched and the Kremlin no longer pretends to tolerate genuine political opposition. A new law […]

We might not have a complete picture, but based on current reports there does not yet seem to have been a surge in state-ordered political murders. Among opposition politicians, the poisonings of Alexei Navalny and Vladimir Kara-Murza occurred before the latest international developments. A series of suspicious deaths have been reported within high business circles, possibly suggesting battles — under the cover of war — among security service […]

In both countries, a successful spin dictatorship had trouble dealing with political challenges generated by continued modernisation — in particular, protests organised by a highly educated, cosmopolitan part of the population. The first, immediately after the start of the war, led to the exodus of some 100 to 200 thousand people — there are no fully reliable statistics. It’s not clear whether that reflects a wartime unwillingness to speak frankly or a genuine […]